How to unblock an Amazon account

 How to unblock an Amazon account

      We will provide a series of tips that will help sellers and customers to unblock an Amazon account.

      It is necessary to have all the documents required by the company to be able to unblock a suspended account.

  Suspending an Amazon account is not entirely pleasant for both customers and sellers.  It would be impossible for us to purchase products and benefit from the company's services.  If we are sellers, we will not be able to continue our business until the issue is resolved.  In this case, it is necessary to know how to unblock an Amazon account.

  Reasons for suspending an Amazon account:

  Before starting with the solutions to unblock an Amazon account, it is best to talk about the possible reasons for its suspension or ban.

  suspicious activity:

  We must bear in mind that Amazon is one of the most secure and reliable e-commerce, and the safety of sellers and customers is fundamental to the company.  For this reason, if Amazon detects any kind of suspicious activity in an account, be it a seller or a customer, it will be immediately blocked.

  Control an account from multiple IP and MAC addresses:

  Running an account from multiple IP and MAC addresses can leave us with a locked account.  When we create an Amazon account on a specific computer, it picks up the MAC address.  When we log in to another computer, the company can block the account;  There are plenty of possibilities to hang if we use a shared computer, especially if we use one in an internet café, for example.  This is because multiple Amazon users can log into the same computer.

  As for an IP address, it's basically the same.  This is why it is not recommended to sign in to a device connected to a public Wi-Fi network, as it can be used by many Amazon users.  There are differences between public intellectual property and private intellectual property, so we must take them into account.

  Account information is incorrect or incomplete

  One of the most "common" reasons for an Amazon account ban:

  When we register as a seller, it is necessary to provide all the required documents.

  The company is responsible for reviewing the profile and checking the correctness of the submitted documents.  If any discrepancies are found in your account details, the account will be suspended.  It is clear that during this period, no type of product can be sold.

  Providing bad service to your customers:

  All Amazon sellers must have a good account to avoid suspension.

  Calculation performance will largely depend on three factors:

      ° The defect rate of your order, should not exceed 1%.

      °The total cancellation of the order should not exceed 2.5%.

      °Delayed shipping orders should not be more than 4%.

  Unblock an Amazon account:

  Submit the required documents:

  This is a fairly simple method, unfortunately not available for Amazon sellers.  If you are an Amazon customer and your account is banned, we must follow these instructions:

      The first thing we will do is open a web browser and log in with our credentials.

      We open the last order shipment confirmation email.

      We will click on the link that we can see in the email to access our Amazon account.  We'll have to see most of the information, except for the product details.

      Next, we try to buy something on Amazon.

      When we try to buy, we'll see a message that says something similar to "Your Amazon account is blocked and orders are pending".

      We should also be able to see the button that says "Add Documents".  We will click on the mentioned button and proceed to adding the necessary documents.

  When we have finished sending all the documents, we will have to wait for them to be reviewed, and this may take some time.

  Contact Amazon:

  Another option is to contact Amazon Support in our country.  We will contact you and explain why our account was banned.  It is important to ask your account professional to review our accounts and try to open them.

  chat on the Internet:

  We can also use the online chat function, so we have to log into Amazon.  The problem is that after the account is banned, we will have to use another active account.  After logging in, we will communicate with Amazon through online chat and provide them with all the required information.  Explain in detail why the account was banned.  The account specialist should review all information and will do what he or she thinks necessary.

  How do you appeal an Amazon suspension?

  In order to file an appeal, it is necessary to submit all the documents required by the company and to have a business plan.  This is important, we should have a detailed explanation of this.

      We must assure the team of specialists that the accident will not happen again.

      Explain the steps we will take to improve our services on Amazon.

      Never blame the customer.

  Obviously, none of this guarantees account opening, it depends on the severity of the breach.